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Frequently asked questions
General
We're so glad you're here! Here's how the process works: Start by completing our inquiry form. We'll reach out within 3–5 business days by phone or email to talk through your guest count, package, and menu preferences. A 50% deposit is due to secure your date. 2-3 weeks before your event, we'll finalize a menu you love, and 50% of your remaining balance is due. Payment completion is due upon provision of service.
*The First Forty baskets are paid in full at the time of purchase.
For large events such as weddings, engagements, and other milestone celebrations, we recommend booking 2 months in advance to ensure we have availability and enough time to thoughtfully plan your event. If less than 2 months before your event, we welcome you to inquire nonetheless (pending availability- we may be able to work something out!) For First Forty Baskets, we require a minimum of 2 weeks’ notice prior to your requested pickup date. We always recommend reaching out as early as possible, especially for peak dates, so we can best accommodate your vision.
For large events, we understand that plans can change. Our cancellation policy is designed to provide clear guidelines while allowing us to account for advance planning, staffing, food purchasing, and other event-related costs.Cancellation 30 days or more before the event: A 75% refund of the deposit/payment received will be provided.Cancelation 29-15 days before event: A 50% refund of payment received will be provided.Cancellation less than 14 days before the event: The booking is completely non-refundable. All cancellation requests must be submitted in writing. The cancellation date will be determined by the date the written cancellation request is received.Because large events require significant preparation and advance commitments, we are unable to make exceptions to this policy once the applicable cancellation period has passed.
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